The Effect of Service Quality, Effectiveness, and Integrity on the Performance of Village Apparatus in Pabedilan District, Cirebon Regency

Abstract

This study aims to determine the effect of service quality on the performance of village apparatus, the effect of effectiveness on the performance of village apparatus, the effect of integrity on the performance of village apparatus, together the quality of service effectiveness and integrity affect the performance of village apparatus in Pabedilan District, Cirebon Regency. This study uses a quantitative descriptive approach and the type of research is an empirical study supported by a survey. The population in this study is all employees of the village apparatus office in Pabedilan District, Cirebon Regency as many as 100 people. The sampling technique in this study uses a saturation technique, all populations are used as research samples. The data used is primary data in the form of a questionnaire instrument. The results showed that the quality of service had a positive and significant effect on the performance of village apparatus with a t-value calculated > t table (5.238 > 1.98498); effectiveness positively and significantly the performance of village apparatus with the value of t calculated > t table (2.262 > 1.98948); integrity positively and significantly affects the performance of village apparatus with a value of t calculated > t table (4,690 > 1.98948), simultaneously service quality, effectiveness, and integrity affects the performance of village apparatus in Pabedilan District, Cirebon Regency with a value of F table > F calculation = 50,757 > 2.47. The variables of service quality, effectiveness, and integrity contributed 60.10% of the influence on the performance of village apparatus in Pabedilan District, Cirebon Regency, while the remaining 39.90% was influenced by the variables that were not studied.